Refund policy

Generally goods sold are not refundable. However, some exceptions apply:

Refund will be made under the following circumstances:

• The wrong product has been shipped to you and you have already returned the product to us in its original packaging.
• A defective product has been shipped to you and we have assessed the product was defective before shipping to you.
• The product was damaged during transit and a successful claim has been file against our logistics partner.

Refund will be considered under the following circumstances:

• We have not placed the order with our supplier and you agree to bear the transaction costs (depending on mode of payment).
• The product(s) is/are sold out.
• Refunds will be in store credit unless otherwise agreed.